Uninstalling

Uninstalling our software consists of two steps:

  1. Restoring your browser's proxy settings.
     
    For all systems, put your browser's manual proxy settings back the way you found them during initial installation and make sure that you can connect to the Internet. Once you have done this, you are no longer using the Guidescope service and you can remove the Guidescope software.
     
    If you aren't sure how your browser was configured before installation, detailed instructions are available below.
     
  2. Removing our software from your computer.
     
    For Windows95/98/ME/NT/2K, open "Add/Remove Programs" in the Control Panel directory. Click on "Guidescope" and press the "Remove" button. Follow the instructions in the UninstallShield. Reboot your computer to remove the Guidescope Icon from your Windows Tray.
     
    For Linux or Solaris, "rm" the contents of the directory in which you installed our software.

Feedback
 
If you are uninstalling, please let us know why:
Browser:
Operating System:
Connection Type:
 
 
Please note that we are currently unable to provide individual responses to your feedback.
 
If you aren't uninstalling, you can send us feedback via your User Mail.

More on restoring your browser's proxy settings
 
If you don't remember how your browser's manual proxy settings were configured before installing the Guidescope software, the instructions here can help you find out. These instructions cover most cases for home users. If you have an unusually complex proxy configuration, then you should contact your system administrator for help.
 
First, determine if your browser was using a proxy prior to installing the Guidescope software. If your browser was using a proxy, then you will find a file named "forward.ini" in the directory in which you installed the Guidescope software. (On Windows, the install directory is typically C:\Program Files\Guidescope\)
 
Next, select your configuration from the following instructions:
 
  1. Restoring without a proxy: (No forward.ini file found)
     
     
  2. Restoring with a proxy: (forward.ini file found)
     
    Your forward.ini file contains the address of the proxy you are using. Open the file (using any text editor) and write down the address and port you find there. You will use the address and port while restoring your browser's settings:
     

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